Terms of Service
Last updated: [DATE]
1. Who we are
This store is operated by [YOUR BUSINESS OR TRADING NAME] ("PurePaw", "we", "us"), an Australian business.
- Business name: [YOUR REGISTERED OR TRADING NAME]
- ABN: [YOUR ABN, IF YOU HAVE ONE]
- Contact email: [YOUR EMAIL]
- Address: [YOUR BUSINESS ADDRESS]
By accessing or using this website, or placing an order, you agree to these Terms of Service.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us.
3. Products and descriptions
We describe our products as accurately as we can. Product photographs are provided by our suppliers and are intended as a guide. Colours may appear differently on your screen, and minor variations in appearance are normal.
Please check sizing information carefully before ordering, particularly for apparel and harnesses. Where a size guide is provided, measure your pet rather than relying on breed or weight.
4. Pricing and currency
All prices are shown in Australian dollars (AUD) unless stated otherwise at checkout. Prices include GST only where we are registered to collect it.
Prices do not include import duties, taxes or customs charges that may apply in your country. Please see our Shipping Policy for details.
We may change prices at any time, but changes will not affect orders already placed.
5. Orders
Your order is an offer to buy. We accept it when we send you a confirmation email. We may decline or cancel an order, and refund you in full, if the item is unavailable, the price or description was listed in error, or we suspect fraud.
6. Payment
Payment is taken at the time of order through our payment providers. We do not store your full card details.
7. Shipping and delivery
Our Shipping Policy forms part of these Terms. Delivery times given are estimates and not guarantees. Risk in the goods passes to you on delivery.
8. Returns and refunds
Our Refund and Returns Policy forms part of these Terms and sets out your rights, including statutory rights that cannot be excluded.
9. Your rights under consumer law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other consumer protection law that applies to you and cannot lawfully be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
10. Product use and safety
Our products are pet accessories, not veterinary products. Nothing on this website is veterinary advice. Supervise your pet when using any new product, particularly toys, harnesses and grooming tools, and stop use if your pet shows signs of distress or irritation. If your pet is unwell, consult a veterinarian.
11. Limitation of liability
To the extent permitted by law, and subject to clause 9, our total liability arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.
12. Intellectual property
The content on this website, including text, layout and branding, belongs to us or our suppliers and may not be copied or reproduced without permission.
13. Acceptable use
You agree not to use this website for any unlawful purpose, to attempt to gain unauthorised access to it, or to interfere with its operation.
14. Privacy
Our Privacy Policy explains how we handle your personal information and forms part of these Terms.
15. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.
16. Governing law
These Terms are governed by the laws of Queensland, Australia. This does not deprive you of the protection of consumer laws that apply in your own country of residence.
17. Contact
Questions about these Terms? Email us at [YOUR EMAIL]. We aim to reply within 2 business days.